Privacy Policy

Effective date: 01 January 2026

Optionrise provides vehicle rental services in Australia. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with our website, contact our team, or hire a vehicle. We aim to present practices in clear terms so you can understand what data we handle and why. This document applies to prospective and current customers, business contacts, and website visitors.

Information we collect may include identification and contact details (such as name, email, phone, and address), booking data (vehicle class, pickup and return timing, location, and preferences), payment-related information (cardholder name and masked card details processed by payment providers), verification records where applicable, and communications you share with our support team. We may also collect technical information about device and browser features, IP address, and interaction logs to support security and site performance.

We collect data directly from you when you submit forms, complete a booking, or contact our staff, and indirectly through cookies and analytics to better understand site usage patterns. We use information to deliver and administer rentals, confirm identity where appropriate, process payments, provide support, improve fleet planning, enhance our website, and communicate updates that may be relevant to your hire. Where we rely on consent, you can withdraw it using the mechanisms described below.

We may share information with trusted service providers who assist with payment processing, insurance, roadside assistance, identity checks where permitted, IT infrastructure, analytics, and customer communications. These parties access data only to perform agreed services and are bound by confidentiality and data protection obligations. We may also disclose information when required by applicable Australian law, to respond to lawful requests, or to protect our rights and safety.

Data is stored using reasonable administrative, technical, and physical safeguards designed to reduce risks of loss, misuse, unauthorized access, alteration, or disclosure. Measures include role-based access, encrypted transport, and systems monitoring. While security controls help protect information, transmission and storage always involve some level of risk. We review and adapt our measures as practices and technology evolve.

Your choices include the ability to access and update certain details, request corrections, or ask about deletion where appropriate and consistent with retention obligations. You can manage marketing preferences by following instructions in messages or contacting us. Cookies can be adjusted through your browser settings. If you decline certain cookies, some website features may be limited, but essential functions will remain available for core browsing and booking steps.

We retain information for periods necessary to provide services, meet legal and regulatory requirements, resolve disputes, maintain business records, and support auditing. Retention duration varies depending on contract terms, tax and accounting rules, fraud prevention, and operational needs. When information is *** longer required, we take steps to de-identify or securely dispose of it.

This website may contain internal links to helpful resources such as our Legal page and guidance on vehicle classes. Our policy covers only Optionrise operations. External social media pages we operate are subject to platform terms and their privacy settings. For clarifications, please review each platform’s documentation.

For questions or requests regarding this policy or your information, contact Optionrise at Optionrise@gmail.com or write to 23 Carter Avenue, Northbridge NSW 2063. You may also call us at +61473285901. If you have concerns about handling of your information, you can raise them with us first so we can respond. Depending on your location, you may also contact relevant Australian privacy authorities for guidance.

We may update this Privacy Policy to reflect changes in services, legal requirements, or operational practices. Updates will be posted on this page with a revised effective date. We encourage you to review the policy when planning or managing a hire so you remain informed about current practices.