Legal information — Optionrise
This page sets out key legal terms and notices that apply to car rental services provided by Optionrise in Australia, including consumer rights under the Australian Consumer Law (ACL), privacy obligations, insurance and dispute resolution.
- Company: Optionrise
- Telephone: +61 47 328 59 01
- Address: 23 Carter Avenue, Northbridge NSW 2063
- ABN / Company registration: Provided on request to customers
Australian Consumer Law (ACL) & your rights
Under the ACL (administered by the ACCC), consumers have guarantees that cannot be excluded, including that services will be provided with due care and skill, fit for any disclosed purpose and within a reasonable time. These guarantees apply in addition to any contractual terms we provide.
If you believe a consumer guarantee has been breached, you may be entitled to remedies including repair, replacement, or refund. We will cooperate to resolve such claims promptly.
Data Protection Officer: privacy@optionrise.net
Privacy & handling of personal information
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Personal information is collected to provide rental services, process payments, meet legal obligations and improve our service.
Our full Privacy Policy (including retention periods, third-party disclosures and your rights to access or correct data) is available at privacy.html.
Liability, insurance & security deposits
Rental agreements set out the limits of our liability and the insurance cover provided. Customers must comply with the terms (driver age, licence, prohibited uses). Security deposits and excess amounts may apply.
Fees, charges & pricing (summary)
Below is a summary of common fees. Final fees are disclosed at booking and in the rental agreement. All prices are indicative and may vary by location and vehicle class.
| Item | Typical amount (AUD) |
|---|---|
| Base daily rate (small car) | $45–$75 |
| Security deposit (card pre-authorisation) | $500–$2500 |
| Excess (standard insurance) | $1,500 |
| Optional excess reduction (per day) | $15–$45 |
| Airport surcharge | $15–$40 |
All amounts exclude applicable taxes. Damages, fines and cleaning charges are additional where applicable.
Complaints & dispute resolution
We aim to resolve complaints promptly. If you have a complaint about your booking, vehicle condition, charges or service, please submit details using the form. For unresolved consumer issues you may contact the Australian Competition and Consumer Commission (ACCC) or the relevant state consumer protection agency.
ACCC: https://www.accc.gov.au — this page also contains information about consumer guarantees and how to lodge complaints.
Submit a complaint
If a complaint is not resolved to your satisfaction you may refer the matter to the ACCC or your state consumer affairs office. We will cooperate with any regulatory inquiries.
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Additional legal notices
This page is an overview and does not replace your rental agreement. The rental agreement, terms and conditions and any location-specific notices govern the hire relationship. Optionrise reserves the right to amend terms where permitted by law; notice will be posted on our website or advised at booking where required.
Jurisdiction
These terms are governed by the laws of the State of New South Wales, Australia, except where otherwise required by applicable consumer protection law.